Once you are off the plane, you will go through your gate and then down a ramp. Your Club Mobay rep will be waiting for you at the bottom of the ramp with your names on a board. You should have no trouble finding your rep. Also you can go to the Club Mobay website and the have pictures of the area where they will be waiting for you. Have a great trip!
We were met at the gate as we got off the plane. The rep. was holding a sign with are name on it. We followed her through the airport by-passing all the lines. We did have to stop at Customs but we went to the front of the line. We then went and dropped off our bags and checked in with the Couples Desk. We had our choice of either the Club Mobay Lounge or the Couples Lounge until our shuttle departed. It's one of those things that works great if the airport is busy but not needed if your plane is the only one arriving at that time. We did not use Club Mobay when we left.