I love reading the reviews but feel most people who complain are just trying to get something for free or didn't look into where they were going. That said,
The main complaint of people seems to be not getting the room they paid for because of over booking. I was wondering how offten this happens. I love all the rooms at CSW ( and the room is not why we are coming) but don't want to have to deal with the stairs of the new section. okay we love the look of the Atruim room, been day dreaming about that wonderful person knocking on the patio door with freah coffee and fruit, what away to start the day.
Oh and Couples is the only resort to respond to the reviews good or bad. I think that says alot.