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  1. #1

    Default Repeater Question - upgrades

    We have been to Couples only 7 times previous and are about to book trips 8 & 9 for 2010. Being in the repeaters program we have asked about the room upgrades on several occasions but have been always told nothing was available. It didn't matter if we checked at check-in or when we booked many months in advance. The reply is always the same. Has anyone been able to receive the upgrade and what/when/how did you get it? I'd like to know what the secret password, nod or wink is to get one. Thanks.

  2. #2
    Join Date
    Jun 2009
    Posts
    385

    Default

    Steve&Cindy have a tip for you in a post they made on Jan. 13, 2010 in this thread...

    http://couplesjamaica.biz/mb/showthr...?t=4523&page=2

    ENJOY!!!

  3. #3

    Default


    Last year we were upgraded to a Beachfront room in building B at CSS. We received the room upgrade upon arrival.

  4. #4

    Default

    We were upgraded on our last trip to CSA from our standard Atrium room to a Beachfront. Didn't ask for it, but we got it because the second floor Atriums were all full.
    Ricky Ginsburg
    Boca Raton, Florida
    (just a 75 minute plane flight from paradise)


  5. #5
    Join Date
    Jun 2009
    Posts
    949

    Default

    The key to get a repeaters upgrade is the room category requested has to be available. If you go during a peak high capacity time it most likely will not be available.
    Also if they are running promo like early booking bonus or FILA special even during off season it might not be available for upgrade.
    Our prefered room is Penthouse suite, so we book it when we make our reservation. The difference from the next category is (One bedroom beachfront jac.) not that much

    I totally agree with you that they should not advertise that a free upgrade is available if it really is rarely available

    We also have our next two vacations to CSS booked

    Rich from Long Island

  6. #6

    Default

    No upgrades for the RR program so far for us, even when booking very far in advance - we decided to just book the top room level this time and get what we wanted.
    FONT="Verdana"]David and Jeanette, Nova Scotia[/FONT][/FONT]

  7. #7

    Default

    Same problem here. Trip to CN #12 coming up, I have no expectations. One upgrade given many years ago, actually before the rewards became reality, it was unexpected, but very nice.

  8. #8
    Join Date
    Jul 2009
    Posts
    1,687

    Default

    We have always been told the same thing. We would if we could, you deserve it, but nothing is available.
    [
    CN 2006, CSS 2009, CN 2009, CN 2010, CTI 2010, CN 2011, CSS 2012, CN 2012, CN 2013, CSA 2014, CN 2014, CSA 2015, CN 2015

  9. #9

    Default

    John, we have never received the upgrade. however we travel when the resort is usually at capacity. not a deal breaker for us, but an alternative would be nice.

    Randy

  10. #10
    Join Date
    Jun 2009
    Posts
    1,204

    Default

    John from Jersey

    There are many of us that are repeat guests that have not had the pleasure of receiving a room upgrade. It is all dependant on what rooms are available for that period of time.

  11. #11
    Join Date
    Jun 2009
    Posts
    276

    Default

    Of course, some of us dont want an upgrade. We always stay in an Atrium at CSA and no way would we want any other room (not even a beachfront in the old section - too close to the pathway), but since we always travel in peak season (February) other rooms are unlikely to be available for the two weeks we are there.

  12. #12
    Join Date
    Jun 2009
    Posts
    1,933

    Default

    We've only been upgraded once. Didn't ask for it, and the way it happened was kind of funny.

    As we were checking in at SweptAway one year, I was filling in our paperwork. Suddenly an arm came over my shoulder, taking away my clipboard. As I was turning around to see who it was, I could hear the voice of Alex Fabulous saying... "No, no... this will never do...!" We were instantly upgraded from our Atrium Suite to Beachfront Suite.

    We hadn't been back in about 18 months at the time, and yet Alex recognized us as he was walking up behind us! This is a more a testament to the quality of personnel that Couples employs than any level of service, as far as we are concerned.
    Chris

    "In an abundance of water, the fool is thirsty..." - Bob Marley - "Rat Race"


  13. #13
    Join Date
    Jun 2009
    Posts
    249

    Default

    The irony of this subject is....at CSS specifically, the category with the least amount of rooms is the lowest(C block)..last year we booked it, and got placed in D block (beachfront suites)IMHO, there is your best shot for an upgrade...book cheapest room at CSS...and there is a good chance they will be full

    http://http://www.negril.com/cgi-bin...r.cgi?popup=1#

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