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  1. #1
    Join Date
    Jan 2010
    Posts
    35

    Default Help needed regarding changes for final payment

    I apologize if I am repeating a question. I did try to search it and did not find what I needed.

    We booked directly with Couples for our trip in April. The final payment is coming up soon but we changed credit card companies since the original booking. If Couples tries to charge the old card they will find out that the account is closed. Who should I contact to give the current information? Thanks.

  2. #2
    Join Date
    Jun 2009
    Posts
    1,336

    Default

    Call the 1-800 number, they will change it for you.
    Irie Mon

  3. #3

    Default

    call the 1-800-couples number and they will set you up (I had something similar happen when the card I was using for the love-away plan expired and was replaced with a new card)
    Ashley

  4. #4
    Join Date
    Jun 2009
    Posts
    1,204

    Default

    Contact Couples either via the confirmation email they sent you or by phone to make the required changes in payment.

  5. #5
    Join Date
    Oct 2009
    Posts
    112

    Default

    Any changes I have had to make even credit card I just called the 1-800-couples number and they will connect you with the right people they are wonderful and very helpful.

  6. #6
    Join Date
    Jun 2009
    Posts
    1,395

    Default

    Call them or e-mail them and they will charge youe new card. they usually remind you for final payment, they have never just charged our card.

  7. #7

    Default

    Lola, I think you only have to call the main number (1-800-268-7537) and follow the prompts for billing or payments. Or even just wait until you get to a live voice, they can always transfer you.

    We had a similar scenario a while back when our CC company gave us a new card due to potential fraud issues (they're the ones who initiated it, we had no clue at the time), but dumb us forgot that Couples was auto-deducting our monthly payment. At least you're jumping on this ahead of time.

    Lucky for us, they sent an email advising that our card was no longer working. I don't recall having to contact them at any special number, which is why I'd just give them a jingle on their main line and take it from there.
    Ron

    Reading is fundamental. It's just that for some, it's more mental than fun.

  8. #8
    Join Date
    Jun 2009
    Posts
    776

    Default

    I would contact the sales office in Florida. They will be able to help you.

  9. #9
    Join Date
    Jan 2010
    Posts
    338

    Default

    no worries mon!!! They will call you if and when the payment is declined. If not call them at 1-800- couples and I believe it is option 1 for reservations you will need your booking number or they can look it up under the last name. They will be able to take care of you.

  10. #10
    Join Date
    Jun 2009
    Posts
    9

    Default

    Just call the Couples 800#. That's what I did and I gave them the new credit card info and they changed it in the system. The new credit card was charged, no problem!

  11. #11
    Join Date
    Jan 2010
    Posts
    35

    Default

    Thanks everyone. Good advice. It's done.

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