Results 1 to 7 of 7
  1. #1
    Join Date
    Aug 2009
    Posts
    135

    Default Account posting???

    It's been over 5 months since our stay at CSS and still no posting to our Romance Rewards. We've emailed, our travel agent has emailed, still nothing. We're tempted to cancel our 2011 booking. Anyone else had to wait this long?
    Mike & Martha

    CSS 2010, 2013, 2014
    CTI 2011
    CN 2012

  2. #2
    Join Date
    Jun 2009
    Posts
    1,420

    Default

    To whom are you sending your emails? Try sean@couples.com. Sean, Randymon's son, oversees the Romance Rewards program. He should be able to help you.
    Pamela
    I know everything, and I'm always right (just ask my husband).

  3. #3
    Join Date
    Aug 2009
    Posts
    200

    Default

    Hi bowlcoach,
    You should email Couples directly, they'll make sure your trip gets posted to your Romance Rewards. We had to do this after our first trip and it was taken care of very quickly.
    No need to cancel your booking, they'll make sure your stay is credited to your account.
    Cheers,
    Terri

  4. #4
    Join Date
    Jun 2009
    Posts
    1,516

    Default

    Use the "contact us" link on the Couples website. Sean will get back to you shortly.

  5. #5
    Join Date
    Sep 2010
    Posts
    8

    Default

    yes, we have beentrying to get ours corrected for some time. Leaving in two days and still incorrect???? Nothing we can do as we have had our travel agent emailing them like crazy. Makes me disappointed.

  6. #6
    Join Date
    Jun 2009
    Posts
    182

    Default

    Hello,

    Please email me directly, as I have no outstanding Romance Rewards emails. My email is sean@couple.com
    Regards,
    Seandymon
    Romance Rewards and Preferred Agency Program
    Couples Resorts!

  7. #7
    Join Date
    Sep 2010
    Posts
    8

    Default

    all good from Couples. Everything has been solved as there was a problem with our accounts and not with Couples. Thanks, Couples, you are the greatest.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •