We're getting ready for our second trip to CSA! We purchased trip insurance through Couples but haven't received any booklets/information about the policy. With other trips, we always gotten a booklet giving us an overview of the policy and with phone numbers of who to call if anything happens. Does Couples provide this, where can I look for this information? Thanks!
FYI they are not great to talk to when asking questions about the coverages but the claim process was pretty easy...you go online and fill out a form and then they contact you and if everything checks out, you get a check in the mail pretty quick. We had a travel delay, baggage and trip interruption claim and it all went smoothly with tripmate. If only Delta Airlines was the same...7 months later and we still don't have a check from them.