My fiance are wanting to get married at CSS in Feb or Mar 2012 and I sent an email to the u.s. wedding planner to ask questions and try to get things started, this was over a month ago and I still have gotten no response. Is their response time always this slow? Has anyone else had this problem? If I can't get my questions answered and start the planning process I'm not sure this would be the best place to get married. Any advice?
I agree with amanda, I also get emails back from Debbie with a few hours I think the latest I waited was the next morning and that was because I was waiting for an answer to a question where she had to contact the resort.
I got a response from her in less than 24 hours. I had also already booked my wedding via the website, not sure if that makes a difference. But I know I've flooded her with tons of questions and she is always considerate and so helpful.