Payment & Cancellation Policies
TRAVEL INSURANCE
Our Travel Protection is available only to guests that book directly with Couples Resorts. Otherwise please consult with your travel agent. Our travel insurance must be purchased prior or at the time of the final payment. If you purchase it within 7 days of deposit additional pre-existing conditions waiver will be included. Travel insurance is non-refundable. Full details »
HOTEL PACKAGE & AIR PACKAGE
DEFERRED PAYMENT
A $1,500 deposit due at the time of the booking with balance due 45 days prior arrival.
LOVE AWAY PLAN
For bookings made directly on couples.com, at least 180 days prior to arrival. A $1,500 deposit is required at the time of the reservation with an additional $100.00 automatically deducted from your credit card on file every month. The automatic payment schedule will stop when the full amount is collected; if there is a remaining balance 45 days prior arrival, balance will be charged in full.
FULL PAYMENT
can be collected at the time of the booking. Please note that full payment is due for any travel booked within 45 of arrival date.
Note: Per airline policies and rules airfare must be paid in full at the time of the purchase. In the event that the airfare is more expensive than $1500.00 the total due for the flight will be charged at the time of the booking.
Any additional items such as travel insurance, donation to Issa Trust Foundation and other optional add-ons will be collected at the time of the booking and the amount will be added to the deposit due.
CANCELLATION
The airline portion of your package is non-refundable. If you are unable to travel you must contact the airline to avoid "no show" penalty. Otherwise your air credit is valid up to one year from the date your airline ticket was issued. Airline fees to rebook will apply and vary among the carriers.
Hotel portion:
Up to 46 days prior arrival: no penalty, deposit refundable
45-30 days prior arrival: The $400 initial deposit is not refundable.
29-15 days prior arrival: 50% of the hotel price not refundable.
14 days and less: 100% of the hotel price not refundable. |
