Policies

Rates and Special Offers Terms & Conditions

Savings vary based on hotel, room category, and travel dates selected. Minimum savings are reflective of price compared to the least expensive accommodation amongst all four Jamaica resorts during similar date range. Actual savings could be substantially more depending on resort and room category actually received. Sample rates shown may not represent current prices because our real-time pricing booking engine is constantly updating availability. Prices are based on 2 adults in one room and will vary by selected day of check in, length of stay, hotel selected, hotel room category, and availability. They do include service charges, taxes, gratuities, round trip transfers between Sangster International Airport (MBJ) and the resorts…and more.

RESORT CREDITS MAY BE USED FOR THE FOLLOWING AMENITIES:

  • Room Category Upgrades upon arrival at resort (subject to availability)
  • Spa and salon
  • Private dinners
  • Photos and photo packages from resort photographers
  • Telephone
  • Wines
  • Gift shop
  • Romance Packages

RESORT CREDITS MAY NOT BE USED FOR:

  • Scuba, including PADI certification and night dives
  • Casino tokens or anything related to the casino
  • Off site excursions
  • Arts, crafts, jewelry, hair braiding from outside vendors
  • Private transfers
  • Mandatory $500 vendor fee for outside photographers

Payment & Cancellation Policies

TRAVEL INSURANCE
Our Travel Protection is available only to guests that book directly with Couples Resorts. Otherwise please consult with your travel agent. Our travel insurance must be purchased prior or at the time of the final payment. If you purchase it within 7 days of deposit additional pre-existing conditions waiver will be included. Travel insurance is non-refundable. Full details »

CANCELLATION POLICY

  • Up to 46 days prior arrival: no penalty, deposit refundable
  • 45-30 days prior arrival: The $400 initial deposit is not refundable
  • 29-15 days prior arrival: 50% of the hotel price not refundable
  • 14 days and less: 100% of the hotel price not refundable

Hotel Package

We offer 3 payment options:

DEFERRED PAYMENT
A $400.00 deposit is required at the time of the booking with balance due 45 days prior arrival.

LOVE AWAY PLAN
For bookings made directly on couples.com, at least 180 days prior to arrival. A $100.00 deposit is required at the time of the reservation with an additional $100.00 automatically deducted from your credit card on file every month. The automatic payment schedule will stop when the full amount is collected; if there is a remaining balance 45 days prior arrival, balance will be charged in full.

FULL PAYMENT
Collected at the time of the booking. Please note that full payment is due for any travel booked within 45 days of the arrival date. Note: Any additional items such as travel insurance, donation to Issa Trust Foundation and other optional add-ons will be collected at the time of the booking and the amount will be added to the deposit due.

Hotel & Air Package

DEFERRED PAYMENT
A $1,500 deposit due at the time of the booking with balance due 45 days prior arrival.

LOVE AWAY PLAN
For bookings made directly on couples.com, at least 180 days prior to arrival. A $1,500 deposit is required at the time of the reservation with an additional $100.00 automatically deducted from your credit card on file every month. The automatic payment schedule will stop when the full amount is collected; if there is a remaining balance 45 days prior arrival, balance will be charged in full.

FULL PAYMENT
Full Payment can be collected at the time of the booking. Please note that full payment is due for any travel booked within 45 of arrival date. Note: Per airline policies and rules airfare must be paid in full at the time of the purchase. In the event that the airfare is more expensive than $1500.00 the total due for the flight will be charged at the time of the booking. Note: Per airline policies and rules airfare must be paid in full at the time of the purchase. In the event that the airfare is more expensive than $1500.00 the total due for the flight will be charged at the time of the booking.
Any additional items such as travel insurance, donation to Issa Trust Foundation and other optional add-ons will be collected at the time of the booking and the amount will be added to the deposit due.

CANCELLATION
The airline portion of your package is non-refundable. If you are unable to travel you must contact the airline to avoid "no show" penalty. Otherwise your air credit is valid up to one year from the date your airline ticket was issued. Airline fees to rebook will apply and vary among the carriers. Hotel portion: is subject to same cancellation rules listed above (HOTEL PACKAGES)

Hurricane Policy

TRAVEL INSURANCE RECOMMENDED
Couples Resorts strongly advocates the purchase of Travel Insurance in order to minimize any potential financial loss, as Couples Resorts is under no legal obligation to offer any form of compensation related to any storm event. The following policy, offered as a gesture of goodwill and without prejudice, applies to the hotel portion of the stay only. All airline related questions and policies should be directed to the appropriate carrier.

MESSAGE BOARD UPDATES
In the event of an imminent hurricane, Couples Resorts will post regular advisories on the message board. to inform guests of the travel dates covered by the Hurricane Policy. The message board will be updated for as long as it is necessary. If your travel date is not specified, standard cancellation/no-show penalties will apply. Couples Resorts utilizes the official website of the National Oceanic and Atmospheric Administration (www.noaa.gov), to determine projected path and strength probabilities. If a storm has been declared a hurricane and the resorts/destination appear within the "Cone of Influence" on the 3-Day Tracking Map, the following policies and procedures will apply.

ON PROPERTY GUESTS
If guests feel the need to leave, Couples Resorts will issue a hotel credit valid for travel July 15 through December 15, 2016 or July 15 through December 15, 2017 for the number of nights interrupted. In the event that guests are forced to extend their stay due to storm related flight delays, Couples Resorts will charge a distressed traveler nightly rate for each extended night, to be paid upon departure.

ARRIVING GUESTS
In the event that guests are unable to arrive as scheduled due to flight cancellations or resort closure, the following options are offered:

  • Guests may elect to arrive within 30 days after the storm has passed for the same number of nights without an increase in the nightly rate. In this case, Couples Resorts will make every effort to confirm the dates and original category. Alternatively, you can stay for fewer nights, in which case Couples Resorts will issue a hotel credit valid for travel July 15 through December 15, 2016 or July 15 through December 15, 2017 for the number of nights not used (subject to availability at the resort).
  • If the resort is damaged and remains closed for an extended period of time, guests may elect to stay at one of the other available Couples Resorts at the same rate and, if available, comparable category. Should this option be utilized, no further compensation will be offered. Guests may elect to postpone arrival for more than 30 days after storm has passed. Couples Resorts will authorize a full (Hotel Only) credit for travel July 15 through December 15, 2016 or July 15 through December 15, 2017. Couples Resorts will guarantee the original rate (and category, if available) regardless of travel date

Guest that purchased TripMate insurance with Couples Resorts will receive credit voucher in lieu of the compensation mentioned above. They will be able to use that dollar amount credit to purchase future trip without any black-out date restrictions.