COUPLES IS OPEN!

We’re thrilled to reopen our four all-inclusive oceanfront luxury resorts with enhanced protocols and procedures to ensure a safe and healthy stay!

IF YOU’RE CONSIDERING A GETAWAY:

Explore our incredible deals, including Extended Stay Rates as low as $249 per couple, per night, and our Stay In 2020, Get Two Nights Free In 2021 offer! In addition, when you provide us with negative COVID-19 test results in advance of your arrival, we’ll treat you to a $100 resort credit!

IF YOU’RE CHECKING IN SOON:
1. Submit a Non Resident Online Application no more than 5 days in advance of arrival to receive the government-required Travel Authorization.*


2. Register for our Romance Rewards frequent stay program here 72 hours in advance of arrival in order to pre check-in.


3. In order to ensure a hassle-free journey, we highly recommend being tested for COVID-19 no more than 10 days prior to arrival. Providing proof of negative test results will earn you a $100 resort credit*. Results must be presented upon arrival or emailed to our crres@couples.com in advance.

IF YOU HAVE A RESERVATION BUT NEED TO CHANGE OR CANCEL YOUR STAY:

Please contact us or your travel professional to revise your reservation. For direct air+hotel bookings, we can assist with flight changes but we recommend that you check with your airline regarding schedules prior to calling. Our call center is open 9am - 7pm EDT Mon-Fri and 9am - 4pm EDT on Saturday.

On behalf of our entire team, we can’t wait to welcome you back!

Sincere Regards,
Lee Issa
Chairman




Due to an increasingly large call volume, we also recommend filling out the form below. Our reservations team will tend to each request in the order received.

We thank you for your patience during this sensitive time and look forward to assisting with your travel plans.



*Visitors from high-risk areas (Florida, New York, Arizona and Texas) must be tested before entry for arrivals from July 15, 2020 onward. If you are visiting from a high-risk area, you are required to upload a negative test result (test sample collection date must be within 10 days of your arrival date) here prior to arrival. We encourage you to continue to check the same link for the most updated information. **In order to receive the $100 credit per room, COVID-19 testing must be completed no more than 72 hours prior to arrival. Offer valid for bookings traveling July 1 - August 31, 2020. A confirmation of a negative result for each traveler must be emailed to our Guest Relations team at crres@couples.com prior to arrival or at the resort. Resort credit is per couple only. Resort credits may be applied to room category upgrades (subject to availability), spa and salon services, private dinners, photos and photo packages from resort photographers, telephone charges dialed from room, general manager’s special wine list, night snorkeling, gift shop or romance packages. Rates are based on double occupancy and subject to availability. This offer is combinable with other promotions. This offer is not available on industry reduced rates or complimentary stays.

Thank You