COUPLES IS OPEN!

Our all-inclusive oceanfront luxury resorts are open with enhanced protocols and procedures to ensure a safe and healthy stay! Rest assured that traveling to Jamaica is hassle-free. Check out our reassuring answers to 5 recent FAQs here.

Couples Sans Souci and Couples Negril will reopen on December 1, 2020. If you have reservations at one of these resorts before that day, please reach out to us at 1-800-COUPLES.

We are happy to inform you that the Sunset Beach at Couples Sans Souci will remain open and staffed throughout this period. Regular transfers and all amenities will be provided for guests who choose to relocate to Couples Tower Isle.

IF YOU’RE CONSIDERING A GETAWAY:

Explore our incredible deals, including Extended Stay Rates as low as $329 per couple, per night. In addition, when you provide us with negative COVID-19 test results in advance of your arrival, we’ll treat you to a $100 resort credit! Results must be presented upon arrival or emailed to crres@couples.com in advance.**

IF YOU’RE CHECKING IN SOON:
1. To receive the government-required Travel Authorization, submit a Non Resident Online Application up to 5 days prior to arrival, but no less than 2 days prior to travel.

2. All persons visiting Jamaica who are residents of the United States of America (USA), Brazil, Dominican Republic or Mexico, will be required to obtain either a COVID-19 RT-PCR or antigen test no more than 10 days prior to their intended date of travel.

The test date is considered to be day 1 and intended travel date should be no later than day 10*. Travelers will be required to present the test results as well as the travel authorization at the airport upon check-in.

For additional details on testing guidelines, accreditation and to upload the test for your Travel Authorization application, please refer to the Jamaican Tourism Board.

3. Register for our Romance Rewards frequent stay program here 72 hours in advance of arrival in order to pre check-in.

IF YOU HAVE A RESERVATION BUT NEED TO CHANGE OR CANCEL YOUR STAY:

Please contact us or your travel professional to revise your reservation. For direct air+hotel bookings, we can assist with flight changes but we recommend that you check with your airline regarding schedules prior to calling. Our call center is open 9am - 7pm EDT Mon-Fri and 9am - 5pm ET on Saturday and Sunday.

On behalf of our entire team, we can’t wait to welcome you back!

Sincere Regards,
Lee Issa
Chairman




Due to an increasingly large call volume, we also recommend filling out the form below. Our reservations team will tend to each request in the order received.

We thank you for your patience during this sensitive time and look forward to assisting with your travel plans.



*Either COVID-19 RT-PCR or antigen tests will be accepted. All tests should be performed at a medical laboratory that is accredited by the relevant national health authorities. For the United States of America, the COVID-19 RT-PCR medical laboratory should be accredited by the College of American Pathologists (CAP). All Antigen tests approved by the World health Organization/Pan American Health Organization and the FDA, will also be accepted. Persons living in countries designated as high risk areas will no longer be required to upload a negative test result when applying for a Travel Authorization. Samples collected using home test kits (ex. Pixel by LabCorp), along with antibody tests will not be accepted. Negative test result will have to be shown, alongside the approved Travel Authorization, at check-in and again on arrival in Jamaica. Both the Travel Authorization and the Test Certificate must be valid on the date of arrival into Jamaica. The Test Certificate is valid for 10 days from the date the sample was collected and Travel Authorizations are valid for 10 days from the date of approval. Test results must be 'Negative' or 'Not Detected'. Couples encourages you to continue to check this link from Visit Jamaica for the most updated information. **In order to receive the $100 credit per room, COVID-19 testing must be completed no more than 10 days prior to arrival. Offer valid for bookings traveling July 1 - December 31, 2020. A confirmation of a negative result for each traveler must be emailed to our Guest Relations team at crres@couples.com prior to arrival or at the resort. Resort credit is per couple only. Resort credits may be applied to room category upgrades (subject to availability), spa and salon services, private dinners, photos and photo packages from resort photographers, telephone charges dialed from room, general manager’s special wine list, night snorkeling, gift shop or romance packages. Rates are based on double occupancy and subject to availability. This offer is combinable with other promotions. This offer is not available on industry reduced rates or complimentary stays.

Thank You