Travel Update

From arrival to departure, we're doing all we can to ensure a safe and stress free stay, including enhanced safety and cleanliness protocols. Rest assured that traveling to Jamaica is easy and hassle-free.

With negative COVID testing no longer required for entry into Jamaica or to return to the U.S., it’s game on for getaways!

Testing is no longer required by the Canadian government for fully vaccinated travelers returning home. Unvaccinated travelers will still be required to provide proof of an accepted type of negative COVID-19 result pre-entry.* Couples Resorts will be offering complimentary antigen testing for those who are required.

Travel to Jamaica with confidence. For added peace of mind during these times, Couples Resorts is offering increased benefits under our Travel Protection Plan. Benefits include Cancel for Any Reason, Trip Cancellation & Interruption, Travel Delay, Emergency Evacuation and Medical Expense, including COVID treated as any sickness. For more information click here.

Terms & Conditions

*Accepted pre-entry tests for Canadians include a valid antigen test, negative molecular test taken no more than 72 hours before their initially scheduled flight departure time or their arrival at the land border or marine port of entry. A previous positive molecular test taken at least 10 calendar days and no more than 180 calendar days before their initially scheduled flight departure time or their arrival at the land border or marine port of entry. Positive antigen tests will not be accepted. Couples Resorts will provide complimentary antigen tests for appropriate travelers. These will be scheduled during check-in at the resort. Guests will be responsible for arriving during the testing window provided. If missed, guests will have to reschedule or make their own arrangements. Residents of Canada are required to quarantine for a minimum of 10 days after receiving a positive result. Couples will provide complimentary accommodation for your entire quarantine period. If additional rooms are necessary, a separate room will be available at a deeply discounted rate. Current terms and conditions are valid until the Jamaican government directs otherwise. This may change without notice based on the direction and requirements of the CDC and DOT. All Canadian travelers continue to be required to submit their mandatory information to ArriveCAN(free mobile app or website) before their arrival in Canada. Travelers who arrive without completing their ArriveCAN submission may have to test on arrival and quarantine for 14 days, regardless of their vaccination status. Travelers taking a plane must submit their information in ArriveCAN within 72 hours before boarding. Canadians can stay up to date by going here.

Travel Recommendations
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  • Guest & Employee Temperature Screenings – Before entering Couples’ airport shuttles, guests’ temperatures will be taken. Employees’ temperatures will also be taken prior to the start of their shifts.
  • Hand Sanitizer Stations & High Traffic Areas – Hand sanitizer stations have been added to high-traffic areas and Couples has increased the cleaning frequency of public areas.
  • In-Room Cleaning – Guest rooms are deep-cleaned with CDC-approved cleaning agents from Ecolab that are effective in disinfecting against the coronavirus.
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  • Social Distancing - Couples adheres to all social distancing guidelines in our restaurants, spas, pools, and other public spaces, as well as on airport transfer buses.
  • Onsite Detection Team – There is an Onsite Detection Team at each property consisting of the resort general manager, operations manager, and director of security.
  • Masks - Masks are available upon request. Masks are required only in areas where social distancing is not possible.

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Worry-free Guarantee

*We understand times are uncertain and are working every day to stay ahead of your needs. Our new Worry Free Guarantee allows you to cancel your reservations with no penalties up to 14 days prior to arrival.* Cancellations made during this time will not incur any penalties as the hotel portion is refundable. The hotel portion is also refundable up to 24-hours prior to arrival with proof of a positive test result.

covid-related policies FAQ

WILL WE BE REQUIRED TO QUARANTINE ON ARRIVAL?

No, you are not required to quarantine upon arrival.


WHAT ARE SOME OF THE NEW SAFETY PROTOCOLS AT THE RESORTS?

Personal protective equipment is provided for our staff members. Masks are required only when social distancing is not possible. Social distancing is required among guests not traveling together. You’ll notice more frequent cleaning and sanitization efforts throughout the resort. Beyond this, we’ve made very few adjustments to the services, activities, and inclusions you love! For example, you can still enjoy a la carte dining in all of our restaurants.


WHAT HAPPENS IF I CAN’T TRAVEL DUE TO UNFORESEEN CIRCUMSTANCES, SUCH AS WORK REQUIREMENTS, TESTING POSITIVE, FAMILY ILLNESS, OR ANY OTHER COVID-RELATED REASON?

You are entitled to a full refund if you cancel fifteen days prior to your arrival. Within the fourteen-day period, we have been 100% lenient and flexible in order to accommodate guests’ unforeseen travel interruptions or prohibitive instances.

We have refunded guests for the period when the resorts were closed, as well as guests who have tested positive prior to arrival since we reopened.

In light of recent updates to testing requirements, Couples will be offering 24-hour cancellation and a refund for the hotel portion for those who test positive from now until further notice.

Rest assured that if a refund is not possible, we will still remain very flexible and will offer credit for future travel. Guests will be responsible for air separately.