Privacy Policy

We take your privacy seriously and are committed to preserving the privacy of all visitors to the Couples Resorts website and properties. The following policy sets out how we collect and use personal and other data. As one of our guests or someone else with whom we interact, you understand and consent to our processing and use of your personal information in accordance with this policy. If you have any questions or concerns after reviewing this policy, please contact us.

What Data Do We Collect?

When you browse and/or any web site owned, operated, licensed or controlled by Couples Resorts without registering for any online service, you do so anonymously. Personal information including your name, address, phone number, or e-mail address, is not collected as you browse. Couples Resorts does, however, employ "cookies" to obtain information on how our site is used. Information, such as the server on which your computer is logged onto, browser type, and whether you responded to a Couples Resorts hyperlink or e-mail, is collected and tracked in aggregate. 

IP Addresses

Couples Resorts collects the IP addresses used to access our website and the dates and times of access. This information is used internally to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.

Mobile App Uploaded Data

The Couples Resorts app collects user uploaded images such as your identification card when using the app's Mobile Check-In feature to check-in to the hotel.

Information Provided for Registration for Online Products & Services

In order to provide you with a particular product or service online, we from time to time request that you voluntarily supply us with personal information, including your e-mail address, [other categories] for purposes such as correspondence, site registration, submitting an application or booking request, placing an order, or participating in online surveys and/or contests and enabling us to provide an online product or service to you in an efficient manner. If you are known to us as a registered user of a Couples Resorts online product or service, we can combine information about your use of and/or any website owned, operated, licensed or controlled by Couples Resorts and the online product or service you utilize with certain other online and offline information we have about you as a Couples Resorts customer and information you have provided to us as well as information available from external sources in order to customize your online experience and present you with relevant online and offline offers and updates. We can also use a "cookie" to enable our server to recognize you as a registered Couples Resorts online service user when you re-enter our website.

How Will We Use Your Data?

We use the data that we collect to, for example, provide a service, ensure proper booking, measure consumer interest in our various products and services, inform you about products and services, and measure the response rates to hyperlinks and e-mail offers. If you have provided your e-mail address to us or to a company we've partnered with to make their products and services available to you, we will e-mail you. These e-mails incorporate information you provided in your initial transaction with us, in surveys, from information indicating purchasing preferences and lifestyle, as well as information available from external sources. These e-mails come directly from Couples Resorts. You can opt-out from receiving e-mail from Couples Resorts as described below in the section, "Marketing". When we send e-mails to you, we are able to identify information about your e-mail address, such as whether you can read graphic-rich HTML emails. If your email address is HTML-enabled, we may choose to send you graphic-rich HTML emails. Please note that we do not provide your email address to our business partners. However, we will send you promotions on behalf of our business partners. Keep in mind that if you take advantage of an offer from a Couples Resorts business partner and become their customer, they can independently send you emails. In this case, you will need to inform them separately if you wish to decline receiving future communication from them.

How Do We Story Your Data?

We securely store your data. We will keep your data for the period of time needed to fulfill the purposes for which it is being processed, or until you revoke consent. When the data is no longer needed or consent is revoked, we will delete your data in accordance with our processes and procedures.


Couples Resorts provides customers with an easy means to decline receiving emails. At any time, you may request to discontinue receiving emails from us by simply replying to the email and informing us of your preferences. Couples Resorts would like to send you information about our properties that we think would interest you, as well as information about our business partners. If you have joined our email list, you may always opt out. Couples Resorts provides customers with an easy means to decline receiving emails. At any time, you may request to discontinue receiving emails from us by simply replying to one of your emails and informing us of your preferences. In addition, you may decline to receive mail by calling Couples Resorts at 1-800-COUPLES of contacting us by email. 

Linked Internet Sites

Other Internet sites to which you link from any website owned, operated, licensed or controlled by Couples Resorts may contain privacy provisions that differ from the provisions of this policy. This policy only applies to this website, so if you click a link to another website, you should read that website's privacy policy. 

Your Data Protection Rights

Couples Resorts would like you to be fully aware of your data protection rights. You are entitled to the follow: The right of access - You may request that we provide you with copies of your personal data. We may charge a small for this service. The right to rectification - You may request that we correct any information that you feel is incorrect or incomplete. The right to erause - You may request that we era your personal data., under certain conditions. The right to restrict processing - You may request that we restrict the processing of your personal data, under certain conditions. The right to object to processing - You may object to our processing of your personal data, under certain conditions. The right to data portability - You may request that we transfer your personal data to another organization, or directly to you, under certain conditions. If you would like to exercise any of these rights, please contact us.

Information Commissioner

If you wish to report a complaint regarding the collection or processing of your data by Couples Resorts or feel that Couples Resorts has not addresses your concerns adequately, you may contact the Office of the Information Commission of Jamaica. Email: Address: Masonic Building, 2nd Floor. 45-47 Barbados Avenue, Kingston 5.

Changes to Policy

This policy will be reviewed and updated regularly. This policy was last updated on May 13, 2024. We recommend you visit our website from time to time in order to acquaint yourself with any future changes to the policy.