Dear Valued Guests, 

We are pleased to share that all Couples Resorts are now fully operational as our teams complete the final stages of cleanup and property refresh. Throughout this period, our commitment has remained the same: to ensure that every guest returns to a resort experience defined by exceptional comfort, care, and warm Jamaican hospitality.

Over the past weeks, our priority has been caring for our Couples family—ensuring our staff has access to basic needs, resources to help them rebuild, and the support necessary to take care of their homes and loved ones. With this foundation in place, our team is taking a moment to regroup and recharge. This is a time for our staff to reconnect with their families so they can return refreshed and fully prepared to warmly care for our valued guests.

We are pleased to confirm that we will be ready to welcome you back home beginning December 1, 2025.

If you have a reservation scheduled before December 1, 2025, you may:

• Reschedule for any date through December 24, 2025, or May 1 – December 24, 2026, with your original rate protected and without penalties.
• Receive a travel credit valid for one year from your original arrival date.
• Request a full refund of the hotel portion of your reservation.

For assistance with your reservation, please contact us directly at 1-800-COUPLES.

Thank you for your patience, kindness, and unwavering loyalty. Our teams—renewed, supported, and deeply grateful—look forward to welcoming you back home on December 1, 2025, ready to serve you with the warmth, joy, and excellence that define the Couples experience.

With Warm Regards,
The Couples Resorts Team